https://www.kens5.com/ KENS Rss Feed https://www.kens5.com/article/news/investigations/call-kens/call-kens-senior-losing-care-letter-provider-gonzaba-medical-group-san-antonio/273-97f11844-cf06-405d-a833-484348a90116 Brenda Stuhldreher got a letter from Gonzaba Medical Group that made her worry she was losing care. Gonzaba said she was still a patient after KENS 5 got involved. call-kens news investigations local 97f11844-cf06-405d-a833-484348a90116 Wed, 20 May 2026 18:34:32 GMT https://www.kens5.com/article/news/investigations/call-kens/call-kens-submission-form/273-1768caef-e7e8-4870-9877-4e81681ea13d The “Call KENS” team will review your message and reply if we think we can assist you. call-kens news investigations 1768caef-e7e8-4870-9877-4e81681ea13d Wed, 21 Feb 2024 16:42:03 GMT https://www.kens5.com/article/news/investigations/call-kens/call-kens-widow-gets-tax-refund-after-call-kens-contacts-jackson-hewitt/273-adb21041-133a-4d59-ab16-04882b3e325b An 81-year-old widow said her tax refund was sent to the wrong bank account. Jackson Hewitt immediately resolved the issue after KENS 5 reached out. call-kens news investigations local adb21041-133a-4d59-ab16-04882b3e325b Mon, 18 May 2026 23:33:00 GMT https://www.kens5.com/article/news/investigations/call-kens/call-kens-what-if-you-are-still-missing-a-w-2-or-other-critical-document-to-file-your-taxes/273-cd1db3fa-62ef-4d2f-81a2-2d0f0f4f73e4 Here's what you can do if you still need tax documents as the April 15th deadline to file approaches. call-kens news investigations local home cd1db3fa-62ef-4d2f-81a2-2d0f0f4f73e4 Mon, 13 Apr 2026 11:54:13 GMT https://www.kens5.com/article/news/investigations/call-kens/texas-san-antonio-call-kens-restaurant-employees-w-2-taxes/273-4055db2a-6be9-41be-87ec-3a1c6b20a006 Restaurant employees still needed their W-2 forms after Tommy John’s Tailgate went out of business. The company fixed it immediately after KENS 5 contacted them. call-kens news investigations 4055db2a-6be9-41be-87ec-3a1c6b20a006 Wed, 08 Apr 2026 23:04:55 GMT https://www.kens5.com/article/news/investigations/call-kens/call-kens-man-needed-city-start-damage-claim-trash-truck/273-88f7bb65-d7c4-48ca-a7a0-ea2edeff4d19 Alfredo Morfin had proof a large city waste truck used his driveway. The City of San Antonio helped him start a damage claim after KENS 5 got involved. call-kens news investigations local home 88f7bb65-d7c4-48ca-a7a0-ea2edeff4d19 Mon, 06 Apr 2026 11:39:40 GMT https://www.kens5.com/article/news/investigations/call-kens/call-kens-sa-woman-couldnt-get-plumber-to-pull-needed-permits-then-she-called-kens-5/273-771a3415-d02a-48e6-9a5f-8154b89a3a2c Mary Lemus was facing a possible city fine after a plumbing company failed to get a permit for a finished job. That changed after KENS 5 got involved. call-kens news investigations home 771a3415-d02a-48e6-9a5f-8154b89a3a2c Wed, 01 Apr 2026 11:26:34 GMT https://www.kens5.com/article/news/investigations/call-kens/call-kens-san-antonio-texas-phone-line-fixed/273-fb4f1ec8-094f-4fae-8960-546112a89cca Ruben Rennspies called KENS about the low-hanging line near his property. AT&T fixed it immediately after being notified. call-kens news investigations local fb4f1ec8-094f-4fae-8960-546112a89cca Wed, 25 Mar 2026 22:13:38 GMT https://www.kens5.com/article/news/investigations/call-kens/call-kens-parked-trains-blocking-roadway-concerns-san-antonio-texas/273-b46142c1-53fd-4f87-b1b4-90274522b3de Locals near a San Antonio business park said trains often block their entrance road. Now, KENS 5 is asking questions. call-kens news local investigations b46142c1-53fd-4f87-b1b4-90274522b3de Mon, 23 Mar 2026 22:47:39 GMT https://www.kens5.com/article/news/investigations/call-kens/call-kens-a-former-post-office-employee-couldnt-get-his-w-2-then-he-called-kens-5/273-e0ebf2ff-25ce-4eed-bebe-d3d4292db350 Jesus De Hoyos just needed his W-2 to file his taxes but he still hadn’t seen it show up in the mail. Finally he called KENS 5. call-kens news investigations local e0ebf2ff-25ce-4eed-bebe-d3d4292db350 Wed, 18 Mar 2026 11:19:50 GMT https://www.kens5.com/article/news/investigations/call-kens/call-kens-an-sa-woman-got-a-parking-ticket-for-a-car-she-no-longer-owned/273-55e02628-6f1c-4a08-a835-3cb49dfd932d Alice Essary got a parking violation in the mail for a vehicle she no longer owned. Fortunately, the Bexar County Tax Assessor’s Office was able to step in and help. call-kens news investigations local home 55e02628-6f1c-4a08-a835-3cb49dfd932d Mon, 16 Mar 2026 11:19:58 GMT https://www.kens5.com/article/news/investigations/call-kens/call-kens-cps-energy-catches-billing-fraud-elderly-couple-investigative/273-08a102df-9dda-47eb-bc10-30bcba7d6cd9 Katherine and Blaine Cappel nearly had a panic attack after an extra $1400 showed up on their bill. It got fixed after KENS 5 called CPS Energy. call-kens news investigations local home 08a102df-9dda-47eb-bc10-30bcba7d6cd9 Wed, 11 Mar 2026 16:37:52 GMT https://www.kens5.com/article/news/investigations/call-kens/call-kens-tenants-consider-suing-storage-facility-access-property/273-9e015851-848d-41d6-a560-36eeb32d394e Tenants have been unable to get to property at Lone Star Boat and RV Storage for three months after a tower fell. Now they’re looking at lawsuits. call-kens news investigations local 9e015851-848d-41d6-a560-36eeb32d394e Tue, 10 Mar 2026 00:42:36 GMT https://www.kens5.com/article/news/investigations/call-kens/texas-san-antonio-call-kens-tenant-towed-parking-permit-free/273-4b9a5709-d8a3-40ea-b79d-6e09663cd831 James Lykes had a parking sticker at the top of his windshield but was still towed. The towing company still wanted money until KENS 5 got involved. call-kens news investigations texas local 4b9a5709-d8a3-40ea-b79d-6e09663cd831 Thu, 05 Mar 2026 00:11:40 GMT https://www.kens5.com/article/news/investigations/call-kens/call-kens-veteran-warns-others-about-publiccom-account-issue/273-95e920cc-67c0-48c3-b122-d44b0979aee5 Air Force Veteran Angel Morales lost more than $13,000 after someone got into his public.com account. Public.com did not provide compensation. call-kens news investigations local home 95e920cc-67c0-48c3-b122-d44b0979aee5 Mon, 02 Mar 2026 12:46:15 GMT https://www.kens5.com/article/news/investigations/call-kens/texas-san-antonio-call-kens-va-mistakes-veterans-passed-away-99-percent-accurate/273-e9a3d13d-f7d7-4194-96ce-d93d9defda12 KENS 5 asked the VA why still-living veterans are being wrongly marked as deceased. The VA's response: They are still accurate more than 99 percent of the time. call-kens news investigations texas local e9a3d13d-f7d7-4194-96ce-d93d9defda12 Wed, 25 Feb 2026 23:00:20 GMT https://www.kens5.com/article/news/investigations/call-kens/call-kens-3-teachers-sued-anthem-school-music-unpaid-wages-paid-after-calling-kens-5/273-3a429246-d0c6-4277-a1c7-222eb029736e Corey Richards called KENS about a payment dispute with Anthem School of Music. It wasn’t the first time KENS had a complaint about the school. call-kens news investigations local home 3a429246-d0c6-4277-a1c7-222eb029736e Mon, 23 Feb 2026 12:32:49 GMT https://www.kens5.com/article/news/investigations/call-kens/call-kens-government-error-prevents-business-paying-loan/273-0353eca4-2246-4c17-b5fe-1e904f0cfcdc A small business owner near Canyon Lake is more than happy to pay the government back but he's still waiting on the Small Business Administration. call-kens news investigations local home 0353eca4-2246-4c17-b5fe-1e904f0cfcdc Mon, 16 Feb 2026 12:45:11 GMT https://www.kens5.com/article/news/investigations/call-kens/call-kens-warranty-service-fix-veterans-fridge-got-involved-paid-help-veteran-refrigerator-appliance/273-bf68fb55-6546-45c1-8258-0fb0d38405c0 Sears Home Services had tried to fix a veteran’s refrigerator for a year and a half instead of replacing it. This changed after KENS called their parent company. call-kens news investigations local home bf68fb55-6546-45c1-8258-0fb0d38405c0 Thu, 12 Feb 2026 12:27:37 GMT https://www.kens5.com/article/news/local/call-kens-fallen-tower-boat-fisher-guide-business-san-antonio-texas/273-61f12ef9-370b-426d-b799-df7def06f9e6 KENS 5 asked Lone Star Boat & RV Storage when the tower would be cleared. As of Wednesday, the business was "actively coordinating" with contractors to get it done. local news call-kens investigations home 61f12ef9-370b-426d-b799-df7def06f9e6 Fri, 06 Feb 2026 22:33:39 GMT https://www.kens5.com/article/news/investigations/call-kens/call-kens-va-killed-veteran-paper-removed-benefit-pay-investigative-san-antonio-veterans-benefits-help/273-e8a303cf-1360-4e03-97c2-a0f8f2e348dd Navy veteran David Bartholomew still doesn’t know exactly how the VA killed him. His benefits started to come back after he called KENS 5. call-kens news investigations local home e8a303cf-1360-4e03-97c2-a0f8f2e348dd Mon, 02 Feb 2026 13:45:11 GMT https://www.kens5.com/article/news/investigations/call-kens/san-antonio-texas-call-kens-elizabeth-hansen-sewage-issue-villas-de-sendero-january-2026/273-bcfd4318-6728-4e1d-8005-664e0a14fd7c A San Antonio woman's apartment complex had a sewage issue for multiple weeks. Management cleaned it up and committed to fixing the plumbing after she called KENS. call-kens news investigations local bcfd4318-6728-4e1d-8005-664e0a14fd7c Wed, 28 Jan 2026 19:05:02 GMT https://www.kens5.com/article/news/investigations/call-kens/call-kens-fix-hoa-fee-issue-money-help-investigative-san-antonio-homeowner/273-63804983-8b72-4438-8373-1223b470919a Isabel Brecheen-Castaneda paid her HOA fees in 2025 but the HOA company kept trying to collect them. CALL KENS got it sorted out. call-kens news investigations local home 63804983-8b72-4438-8373-1223b470919a Mon, 26 Jan 2026 16:16:43 GMT https://www.kens5.com/article/news/investigations/call-kens/call-kens-kirby-city-manager-talks-about-sewer-replacement-other-needed-projects/273-e4adf1e3-9805-4e42-99b2-f76f7401227b The City of Kirby committed to replacing a broken sewer main in six weeks after homeowners called KENS. The project is now complete. call-kens news investigations local home e4adf1e3-9805-4e42-99b2-f76f7401227b Wed, 21 Jan 2026 12:48:53 GMT https://www.kens5.com/article/news/investigations/call-kens/call-kens-homeowner-solar-loan-panels-debt-help/273-7776f88f-3e25-44c3-b920-f7747f5d4729 Monica Carter’s solar panel system was turned off three years ago by CPS Energy. She was stuck with a loan of more than $70k until KENS 5 got involved. call-kens news investigations local home 7776f88f-3e25-44c3-b920-f7747f5d4729 Mon, 19 Jan 2026 18:48:41 GMT https://www.kens5.com/article/news/investigations/call-kens/call-kens-san-antonio-accidently-300-bill-firecall-city-investigative/273-89f435b1-7463-4b28-b07f-3d9dc6b1de0c Ms. Caballero, 90, got a $300 bill from the city for an unpermitted/expired alarm system. It turned out to be a mistake. call-kens news investigations local home 89f435b1-7463-4b28-b07f-3d9dc6b1de0c Mon, 15 Dec 2025 17:46:30 GMT https://www.kens5.com/article/news/investigations/call-kens/call-kens-apartment-complex-notice-vacate-tenant-calls-san-antonio/273-1db04e52-4013-414f-8b9f-c85becf2326b The Meadows at Bentley Drive was trying to collect more than $1,200 from Alena Haberman. After KENS 5 got involved, she owes less than $100. call-kens news investigations local home 1db04e52-4013-414f-8b9f-c85becf2326b Thu, 11 Dec 2025 01:35:01 GMT https://www.kens5.com/article/news/investigations/call-kens/call-kens-water-heater-contract-canceled-san-antonio/273-d2fbdc41-dfbc-4479-8c8a-47b7c7bfd1fd Ilda Alonzo signed a contract on an electronic tablet for a water heater. After some confusion over what she signed, the company canceled the agreement for her. call-kens news investigations local home d2fbdc41-dfbc-4479-8c8a-47b7c7bfd1fd Wed, 03 Dec 2025 14:10:17 GMT https://www.kens5.com/article/news/investigations/call-kens/call-kens-ford-finds-parts-fix-f150-taillights-couple-san-antonio-theft-stolen-investigative/273-90656cf9-a626-467f-89a8-99bec79d8277 Thieves are targeting Ford F150 taillights and gates. An East Side couple had to wait months for a fix until KENS 5 got involved. call-kens news investigations local home 90656cf9-a626-467f-89a8-99bec79d8277 Mon, 01 Dec 2025 12:28:54 GMT https://www.kens5.com/article/news/investigations/call-kens/san-antonio-texas-call-kens-lucy-carillo-walmart-door-handle-repair-satx-november-2025/273-fdb38b7f-832c-4ede-98d4-4717660a2565 Lucy Carrillo, 81, said she found her car door handle broken after an oil change in August. A manager immediately helped pay for repairs after KENS got involved. call-kens news investigations local home fdb38b7f-832c-4ede-98d4-4717660a2565 Wed, 26 Nov 2025 13:00:23 GMT https://www.kens5.com/article/news/investigations/call-kens/call-kens-endurance-warranty-deny-repairs-vehicle-tire-size/273-f0f8e7bd-66f8-42c6-b91f-d0c334140eed Corey Beasley's F150 truck came with slightly larger tires than the factory default. Endurance claimed that made his warranty unusable. call-kens news investigations local f0f8e7bd-66f8-42c6-b91f-d0c334140eed Wed, 19 Nov 2025 12:55:09 GMT https://www.kens5.com/article/news/investigations/call-kens/call-kens-investigation-saves-army-vet-hundreds-dollars-banking-issue/273-099f91db-4fa5-47af-9979-0938de1e1882 Tony Cisco was facing hundreds of dollars in extra HOA fees. After KENS 5 started asking questions, it turned out to be a banking issue. call-kens news investigations local home 099f91db-4fa5-47af-9979-0938de1e1882 Mon, 17 Nov 2025 12:57:52 GMT https://www.kens5.com/article/news/investigations/call-kens/call-kens-saws-street-repair-calls-san-antonio-investigative/273-3286d948-a53c-419f-8213-71cb5a296c43 Eligio Reyes says the asphalt next to his driveway was never put back after a water line repair. KENS 5 contacted SAWS and they fixed it that same morning. call-kens news investigations local home 3286d948-a53c-419f-8213-71cb5a296c43 Wed, 12 Nov 2025 12:38:33 GMT https://www.kens5.com/article/news/investigations/call-kens/call-kens-homeowner-easement-damaging-home-timberwood-park-san-antonio-bulverde/273-1f0deb8f-689b-4fbf-9fd3-0cc05a0a2398 A Bexar County homeowner says a drainage easement next to his house has been chewing away at his yard and inching toward his foundation. call-kens news investigations local home 1f0deb8f-689b-4fbf-9fd3-0cc05a0a2398 Tue, 11 Nov 2025 12:26:27 GMT https://www.kens5.com/article/news/investigations/call-kens/call-kens-kirby-cleans-up-sewage/273-9f5d6e67-7eb6-4d1a-8c89-c9aa30ea03c1 Neighbors were sick of seeing sewage in the street. After KENS got involved, the officials provided a short-term and long-term plan to address it. call-kens news investigations local home 9f5d6e67-7eb6-4d1a-8c89-c9aa30ea03c1 Mon, 03 Nov 2025 13:05:22 GMT https://www.kens5.com/article/news/investigations/call-kens/call-kens-parking-bill-resolved-after-man-calls/273-978bc485-dbf3-4cd2-89b4-2f5ba25a09aa Make sure your parking information is correct or you could end up with another bill. call-kens news investigations local 978bc485-dbf3-4cd2-89b4-2f5ba25a09aa Thu, 30 Oct 2025 21:25:16 GMT https://www.kens5.com/article/news/investigations/call-kens/call-kens-home-warranty-warnings-homeowner-airconditioner-ac-hvac/273-35fed38c-7bc7-4b29-b63a-323b522597a1 Martin Gauna was hoping to get his AC fixed. Now he’s warning others about warranty companies. call-kens news investigations local home 35fed38c-7bc7-4b29-b63a-323b522597a1 Mon, 27 Oct 2025 12:15:10 GMT https://www.kens5.com/article/news/investigations/call-kens/call-kens-refund-investigative-bison-roofing-consumer-san-antonio/273-f03781d2-30f3-4c42-b6d2-f65c193accae Maria Rodriguez tried to cancel a contract with Bison Roofing but couldn't get her down payment back. After calling KENS 5, she was able to get a refund. call-kens news investigations local home f03781d2-30f3-4c42-b6d2-f65c193accae Mon, 23 Jun 2025 11:54:34 GMT https://www.kens5.com/article/news/investigations/call-kens/san-antonio-texas-woman-janice-anderson-east-side-powered-motorized-wheelchair-fixed-repair-procare-mobility-medical-supply-help/273-616ec175-1348-4b4b-a9eb-506e37882461 Janice Anderson could barely move around her home without her powered wheelchair. Procare Mobility and Medical Supply found a way to get her chair fixed quickly. call-kens news investigations local 616ec175-1348-4b4b-a9eb-506e37882461 Wed, 18 Jun 2025 19:48:58 GMT https://www.kens5.com/article/news/investigations/call-kens/call-kens-new-owner-buys-werx-apartments-repairs-investigative-san-antonio/273-88579cac-5b40-499e-9384-6bddd15178b2 Tenants at The WerX said multiple problems had gone unaddressed for months. Now a new owner is fixing those problems. call-kens news investigations local home 88579cac-5b40-499e-9384-6bddd15178b2 Mon, 16 Jun 2025 11:35:00 GMT